CDC Product Designer

If you live in the Netherlands, you have likely visited one of de Bijenkorf’s department stores. You’ll know that we take customer service seriously, ensuring every visitor feels special while shopping with us. At de Bijenkorf’s e-commerce department, we strive to translate this magical and unique in-store experience into the digital shopping journey. Will you join our Product Design team to help us achieve this vision?

 
What will you be doing?

We are looking for a Product Designer to join our multidisciplinary Customer Data and Communication (CDC) squad. This team focuses on the "My Account" area of the de Bijenkorf website and everything surrounding it. How do we create a 360° view of our customers, how do we provide personalized content based on what we know from our customer data, how to increase sign-up and sign-in rates are some of the challenges this squad is working on. You will use your research and design skills to tackle these challenges, crafting meaningful and user-friendly experiences for our customers.

In your role, you will work in close collaboration with the product owner, developers, and other stakeholders in setting the strategic direction for your domain of the product, turn chaos into patterns using quantitative and qualitative insights, and create both meaningful and beautiful interfaces to enable our customers in achieving their goals on our website. You will also be aligning with our App Designer, to make sure there is a cohesive experience between web and app.  Our ideal candidate is skilled at leading the end-to-end design process, from research to interaction, visual, and motion design.

It’s important to note that a key focus for this year is migrating from one CMS platform to another. Therefore, significant part of your work will involve streamlining design system components, creating templates, coordinating with backend and frontend developers about implementation, aligning with stakeholders and documenting your work according to established guidelines.