In this role as a Product Designer for Checkout and Customer Data & Loyalty you initiate and research new assets and functionalities to improve the customer journey for web and app.
If you live in the Netherlands, you have probably at least once been to one of de Bijenkorf department stores. If so, you know that we take pride in creating a magical atmosphere in the store and let every customer feel special. At de Bijenkorf Ecommerce department we strive to translate this magical and special experience to our customers online. Will you join our Product Design team to help achieve this vision?

About the position Product Designer Checkout and Customer Data and Loyalty

You will join as the Product Designer in two multidisciplinary squads: Checkout and CDL  (Customer Data & Loyalty). Each one of our squads are focused on one phase in the customer journey. The Checkout squad is responsible for customer actions around the Basket, Delivery and Payments for purchases. In e-commerce, although not the face of the product, the checkout functionality might be the most important part of user’s journey that might make or break the conversion. The CDL squad is about customer data and orchestration of this data to enable an effective loyalty program for our customers. Major foci of the CDL squad are on acquisition (attracting relevant users to become members) and retention (engaging users with loyalty services and empowering them in managing their shopping data).

For these two squads, we are looking for a Product Designer to join our team, who can create solutions to ensure an intuitive and seamless checkout experience, while also ensuring they have a good after-checkout experience managing their account.

In your role, you will work in close collaboration with the PO, devs and other stakeholders in setting the strategic direction for the product, turn chaos into patterns using quantitative and qualitative insights and create both meaningful and beautiful interfaces to enable our customers in achieving their goals on our website and apps. Our ideal candidate is the unicorn (yes, we do believe they exist and have a few in the house) who can lead the entire end-to-end design process from research to interaction, to visual and motion design.

Within your time in the Checkout squad, you will use your design skills to help the squad achieve their vision of serving all online customers a flawless, effortless and clear checkout experience.

Within your role as CDL designer, you will design the journey around ‘My account’ area, including creation of account and logging in. You will closely collaborate with the Loyalty team to design de Bijenkorf loyalty programs, including membership, seasonal campaigns, exclusive membership service such as personal styling or access to private events, among others.

Your experience

We would love to hear from you if you believe you would be a great fit for our driven team and if you recognize yourself in the following qualities:

  • You have significant amount of experience in UI/UX with a solid portfolio showcasing Web and App designs
  • Your toolbelt consists of strong knowledge of user-centered design practices, detailed interaction design, rapid ideation tools, and agile process
  • You consider yourself a pro in Figma and can use prototyping tools (Figma, Proto.io, Principle, Axure, etc) and Zeroheight or similar
  • Bonus points for previous work on e-commerce websites and apps
  • You can make sense out of Google Analytics or other data to retrieve the insights, derive the conclusions you need to create solutions for your user problems
  • You are fluent in English, but have a good understanding of the Dutch language
  • You have no difficulty in convincing others in your ideas using excellent verbal and written communication skills, along with storytelling skills
  • You are a team player but you are also able to work individually
  • You are good at balancing between the bigger picture and details.

What we offer

  • A market conforming salary
  • 30 days leave
  • An annual (variable) bonus
  • Contribution towards your pension
  • Collective health insurance
  • A great culture hosting over 40 nationalities
  • The opportunity and support to develop yourself both technically and professionally
  • An employee discount on products purchased from de Bijenkorf
  • Brand new office building with a view to Johan Cruijff ArenA
  • Foosball, pingpong, pool and Friday Trivias*.
  • Bi-weekly drinks* at our company Sprint Bazaar Review

*(when we are back in the office)

Diversiteit & Inclusie

Wij streven een cultuur na waar iedereen zich bijzonder voelt. Daar hoort een open, inclusieve organisatie bij; een organisatie waar iedereen bijzonder is, waar iedereen gelijke mogelijkheden krijgt, en waar iedereen zich gerespecteerd, geaccepteerd, gehoord en gewaardeerd voelt. Meer informatie over ons D&I beleid is te vinden op onze recruitment website via ''Over de Bijenkorf'', ''Duurzaamheid en Inclusie''.

Waarden

De Bijenkorf heeft zeven waarden die een belangrijk onderdeel vormen van het DNA van onze medewerkers:
  • passie voor gasten
  • continu vernieuwend
  • verantwoordelijkheid nemen
  • samenwerken
  • openstaan voor verandering
  • elk individu respecteren
  • duurzaam handelen
De waarden vormen een belangrijk onderdeel in de sollicitatiegesprekken voor alle vacatures binnen onze organisatie.

Wat heeft de Bijenkorf te bieden

De Bijenkorf biedt uitstekende, marktconforme primaire arbeidsvoorwaarden, aangevuld met een uitgebreid pakket secundaire arbeidsvoorwaarden. Daarnaast bieden wij aandacht aan uiteenlopende ontwikkeling- en doorgroeimogelijkheden onder andere voor jong talent, vakspecialisten en aankomende managers.

De sollicitatieprocedure

Neem contact op

Wilt u meer informatie over deze vacature? Neem dan contact met ons op.

Suzanne Wolters

Corporate Tech Recruiter
Stuur een e-mail

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